Because of the COVID-19, there’re many problems about the logistics. Like will be the shipping delayed? How long can receive the parcel? Why the shipping cost get higher…
Well, we will solve all your doubts here. We want to tell you, the shipping will be delayed, just for several days.
However, with the order quantity increased day by day, the processing and stocking time will be delayed. And if the products you ordered are out of stock, which also can cause the shipping delay.
On the other hand, the logistics company has too many parcels accumulated, and not be packaged on time. So the delivery speed will be slower.
All these will influence the shipping time. So you’d better make information to your customers about this for having a better understanding between each other.
Next, I collect some faqs about the transportation, then I will answer them one by one.
How about the shipping time and the shipping cost?
We have received many questions about the shipping especially during the COVID-19. About the shipping time, usually, after your payment, we need 2- 4 working days to prepare for it. And the delivery on the way needs 12-16 working days.
Attention: The time of delivery also depends on the delivery you choose, the fastest way only takes 8-10 business days.
So the total time = processing time + shipping time.
For your convenience, you can calculate the shipping cost by yourself. Just enter our website and slide to the bottom. Then click “Shipping”.
Then you will enter this page, click “Calculate Shipping Cost”.
And you will get the detailed information about the shipping time and the shipping cost of Nihaojewelry. Slide to the bottom on this page, you can check the shipping cost by yourself.
Regarding the rise in logistics prices, because of the COVID-19, there are fewer international flight these days, most delivery methods charges more than before. So we have to raise the price.
Is it safe to receive the package now? Will there be no virus?
Well, you don’t have to worry about this question. Before stocking, our staff will sterilize uniformly. And when shipping, logistics company personnel will also take a series of disinfection measures, and products will also be disinfected.
And from previous analysis, we know coronaviruses do not survive long on objects, such as letters or packages.
Is it delivered to your door?
Definitely! Logistic company will deliver the parcel to your house.
How to track with your parcel?
When your order is shipped out, you can log in your account — Click “My order”, then you can see the tracking number of your order. You just need to open the official website of logistics to track the parcel.
Following are some links of those common logsitics, please choose the one you use to ship the parcel:
1) DHL https://www.dhl.com/en.html
2) FEDEX https://www.fedex.com/en-us/home.html
3) DPEX https://dpex.com/track-and-trace/
4) UPS https://www.ups.com/track?loc=en_US&requester=ST/
5) E-packet https://www.aftership.com/couriers/china-ems
Questions from New Customers
New customers are generally more concerned about the order quantity. Nihaojewelry has no minimum order quantity requirement.
Thanks for your support and tolerance of Nihaojewelry. We know that the recent logistics problems have been plaguing everyone, and we hope you can be more patient. We are also non-stop stocking and shipping, dealing with logistics issues in a timely manner.
If you have any problems, please contact our customer service, we will try our best solve your problems.