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How to use Nihaojewelry.com – The Complete Guide

Nihaojewelry is one of the most experienced jewelry wholesale company in China, we are pround of our products and services. Our customers could add everything they want into their cart and place orders with ease.

To help new customers to get familiar with our website, we wrote this guide which contains the registration procedure, the shopping procedure, and the post-order procedures. By reading this post, you will be able to shop easily and freely on our website. Let’s start with registration!


Guide for Computer users(PC users)

1.Registration

If you are new to our website, you could create a new account. Just click the “Join Free” button on our front page or click the “Join Free” on the left-up corner of the page. In addition, once you register successfully, you will get a 5$ coupon.

Homepage
Homepage

In the registration page, please enter

  • Your first name & last name
  • Email address (You need to log in with your email once the registration processes are complete, your account information and order information will link to this email)
  • Phone number
  • Password
  • Re-enter your password

Then click the “Join Free” button to finish your registration.

Or you could log in with your Facebook or Google account. Click the Facebook or Google button on the page.

Registration Page
Registration Page

2.Account Page

Account Management
Account Management

Once you finish registration, you could now log in to your account with the email and password you just set for your account.

Account Page
Account Page

In your account page, you could see

  • Your account’s level
  • Your name &email address
  • The account management panel
  • Order information
  • The customer services contact information

Your member level starts with Alloy, your account level is determined on the total value of your purchases.

To know more about our member policy, Click Here.

We recommend you add an address as your default shipping address at first.

Click “Account Management” on the Account Settings’ block.

In the address management page, click the “+Add Address” button as shown below.

Address Management
Address Management

Please input every required field on the page, you can set this address as default shipping and billing address for all your orders.

Then you could click the submit button and save this address to your account.

Adress Editing
Address Editing

3.Shopping

From now on, you can start your shopping on our website!

On our homepage, you will see the banner which shows recent deals & special offers and hot selling items of the season, just click it to know more.

On the top and left side of the page, there are categories of our products, put your mouse on it and a list of subcategories under this main category will pop up.

You could use this to locate your target products more precisely, or you could check our hottest items of this type of product by clicking the small banner in the subcategories’ window.

Homepage
Homepage

On the product page, you can see products under a specific category that you have chosen.

The left side of the page is filters that allow you to find products with specific properties, use these filters to find what you want.

You could sort search results by clicking the “Price”, “New”, “Best Sellers” and “Most Viewed” buttons on the top of the results’ window. These will sort your search results in a specific order.

Please Note, every product on our website has its unique “Item No.” which is the combination of letters and numbers at the end of the product’s name.

Product Page
Product Page

When you find something that you interested in, you could click the picture or the name of the item to get into the detail page of this product.

Detail Page
Detail Page

On this page, you could check more product details in the detail section, the shipping payment section contains the information about our shipping and payment policy, you could have a look at it.

In the section right to the main product pictures, there is a list of all types of this product, you could click the “+” button or enter the number of the quantity you wish to buy in the box. The total price will show below the section, if you are sure about that, click “Add to Cart”.


4.Checkout

Click the Cart icon on the top of the website, you could access to the cart page, on this page, you couldDouble check items in your cart.

  • Double check items in your cart.
  • Apply coupons or use your account credits
  • Estimate your shipping cost and delivery time
Shopping Cart
Shopping Cart

If you have no problems with items in your cart, you can now click “Proceed to Checkout” to start the payment process.

Checkout
Checkout

On this page, you need to select an address for your order to ship to. There are two blocks you should take care of.

1.Invoice Value – This is the value of the invoice to be checked by the destination country’s costume.

We recommend you select the last option “By our experience, 10% ~ 30% of real value”.

2. If some items in your order are out of stock, what do you prefer?

In this section, we provide several options for our customers if the item in their orders is out of stock. The first option will allow us to send the in-stock items in your order and refund the out-stock ones to your account credit. You could use your account credits in your next order.

Or you could contact us about the stock details of your order, we will hold your order until you make your decision on this case.

Then double check the block 5 to ensure the total value of your order(including shipping fees).

Click ” PLACE ORDER NOW ” to process your payment procedure.

On the payment page, you need to select on the payment method for your order, before you click ” PAY NOW ” Button, final check your shipping address and the value of your bill.

If everything is ok, click ” PAY NOW ” and you will be guided to the payment page of the method you select.

Payment
Payment

5.Order Management

After you finish the checkout process. You can see your order on your account page. Click into your order details, we’d like you to check the product status of your order.

Items in your order have 3 status when we processing it.

1.Processing – This means our warehouse is processing your order. Your items’ status will change to Confirmed or Out of Stock due to their availability.

2.Confirm – in-stock items in your order will change their status to confirmed and available to be shipped out.

3.Out of stock – Out-Stock items will not be dispatched due to their availability, we will refund you the total value of out-stock items to your account credits and you could use your credits in your next order.

Order Details
Order Details

Once we give your order to delivery services, you will see a tracking number of your order, you can check your orders’ delivery information through the delivery services’ official site with the tracking number.

If you’d like to buy more items in your orders in the future, please click the reorder button and all items in this order will be added to your cart.

How to quickly view the logistics information of an order on Nihaojewelry?

You will find two entrances to find order logistics information quickly and easily on the website.

order tracking entrance
order tracking entrance

Enter your email address (Email address or your Cndirect Email address.) and order number to check.

order tracking page
order tracking page

How to Submit Reviews of Your Order?

When you finish an order on Nihaojewelry, you can submit your reviews. After doing that, you can get $8 no threshold coupon.

Login to your account and enter into ” My Order “.

my order
My Order

Click your orders, and the status of your order must be ” complete “, otherwise you can’t write reviews. Then you will see ” Review “.

Orders
Orders
review
Review

Next, you can write your reviews. You can rate quality, price, value of our products, and you also can upload products’ pictures. Then write your ideas and suggestions about products.

write reviews
Write Reviews

Guide for Mobile users

1.Registration

If you visit our website for the first time, you will find the “Free Join” button at the top of the logo, or click the “Account” at the bottom. They will direct you to the registration or landing page.

register entrace for mobile site
register entrace for mobile site

The registration process is simple. Enter the following

  • Your first and last name
  • Email address (after the registration process is completed, you need to log in with an email, your account information and order information will be linked to this email)
  • Phone number
  • Password
  • Re-enter the password
  • Your interests (help us better understand the products you want to buy)

Then pass the Google man-machine verification, and click the “Free Join” button to complete the registration. The Facebook account login on the page is also optional, if necessary.

register page for mobile site
register page for mobile site

2. Account page

On your account page, you will see

  • Your name and email address
  • Account management panel
  • Order information
  • Customer service contact information
account page for mobile site
account page for mobile site
account manager for easy contact
account manager for easy contact

We recommend that you first add an address as the default shipping address.
Click the address icon in the account center and then click “Add address”.

address entrance for mobile site
address entrance for mobile site
click add address
click add address
address page
address page

Please enter each required field on the page, and you can set this address as the default shipping address and billing address for all orders.
Then, click the submit button and save this address in your account.

3. Shopping

On our homepage, you will see banners, recent new, specials, hot-selling items, products shipped within 48 hours, and some popular categories. Just click to learn more.

mobile homepage
mobile homepage

The homepage is rich in content, with the latest products, product collections, and some recommended products in popular categories. Swipe to the left and you will see more products in each section.

The product category is hidden on the left side of the page. Click on a category, and a list of subcategories under the main category will pop up.

categories in the left
categories in the left

At the top of the category page, there are some sorting options and filters to help you filter products. You can sort the search results by clicking the “New”, “Bestseller”, “Most Viewed” and “Top reviewed” buttons at the top of the results window. These will sort the search results in a specific order.

Filters better help you find the products you want by filtering items such as price, material, and style.

sort selection
sort selection
filter selection
filter selection

When you find the product you are interested in, click on the product name to enter the product details page.

On this page, you can view more product details in the details section, including more product pictures and product information. The price of the product varies according to the quantity ordered. The unit price will vary according to your actual order quantity. The “Shipping Payments” section contains information about our shipping and payment policies.

Some observant customers may find that the page entered by clicking on the product image is slightly different. This is designed to facilitate your additional purchases, so it does not contain review information, detailed delivery information, and related product recommendations.

product page on mobile site
product page on mobile site

Click the “+” button or enter the number of the quantity you want to purchase in the box, and then click “Add to Cart”. You will get the total price of the product from the shopping cart.

4. Checkout

You can visit the shopping cart page by clicking the shopping cart icon at the top of the website.
On this page, you can check the items in the shopping cart again.

  • Carefully check the items in the shopping cart.
  • Apply coupons or use your account points
  • Estimate your shipping cost and delivery time
shopping cart page on mobile site
shopping cart page on mobile site

If there is no problem with the order, click on checkout to proceed to the next step.

check out page on mobile site
check out page on mobile site

On this page, carefully check the address information and pay attention to the invoice and out-of-stock content. We will ship to the default address. If your address changes, you can add a new address in the drop-down option.

Note the following information:

1. Invoice value – this is the invoice value to be checked by the customs in the destination country. We recommend that you choose the last option “According to our experience, 10%~30% of the true value”.

2. If some items in your order are out of stock, what do you want?

In this section, if a customer’s order is out of stock, we will provide them with several options.

The first option will enable us to send the items in stock in your order and return the out of stock items to your account credit. You can use your account credit in the next order. Or you can contact us about the inventory details of your order, and we will keep your order until you make a decision on this case.

Then carefully check the total amount of the order (including shipping) to ensure that the order is correct. Click “Place Order Now” to process your payment process. On the payment page, you need to select the payment method of the order, then click the “Pay Now” button, and finally check your delivery address and bill value.

payment methods page on mobile site
payment methods page on mobile site

If everything is ok, click “Pay Now” and the system will direct you to the payment page of the selected method.

5. Order management

After completing the checkout process. You will see your order on the account page.

Click to enter “order details”, where you are able to check the product status of your order.

The items in your order have three states.

  • 1. To be checked – This means that our warehouse is processing your order. Due to the status of the items, their status will be changed to “Confirmed” or “Out of Stock”.
  • 2. Confirmation – the status of the inventory items in your order will be changed to confirmed and shipped soon.
  • 3. Out of stock – out of stock items will not be sent due to availability. We will return the total value of the out of stock to your account credits, so you can use your credits in the next order.
order status on mobile site
order status on mobile site

Once we have prepared your order and shipped it to you, you will see the tracking number of the order. You can use the tracking number to view the delivery information of the order through the official website of the delivery service. (Or you can log on to the Nihaojewelry website on your computer. We provide you with an entry to quickly check order shipping information.)

If you want to quickly purchase the products that have already been ordered, please click the reorder button. All the items in this order will be added to your shopping cart.

Submit a comment to an order

After completing the order of Nihaojewelry, you can submit a review. Click the “View Order” order, then you will see “write comments”. Note that your order status must be “shipped”, otherwise you will not be able to write a review.

review write entrance
review write entrance

You can evaluate the quality, price, and value of our products, and you can also upload physical pictures of the products you receive. Then write down your thoughts and suggestions on the product. Each of your evaluations will help other customers.

write review page on mobile site
write review page on mobile site

Application

The Nihaojewelry app has been launched. If you are interested in our products and want to browse our products faster, welcome to download.

For web page: Move the mouse to the App icon to find the download QR code.

 download QR code on website
download QR code on website

For Mobile webpage: Click the App icon to download directly.

download QR Code on mobile site
download QR Code on mobile site

Member System

We built a member system for our customers to have discounts for their orders.
Currently, we have 7 member levels.

Member Level
Member Level

Below are the requirements and discount rate of each level.

Requirements
Requirements

For vast orders, we have special discounts based on orders’ total value, these discounts could not stack with member level’s discount. Below are the details of this offer.

Special Discount
Special Discount

Find the Trendy Stuff

Recommend Products
Recommend Products

You may get confused about what are the popular fashion goods for this season/ year. We have years of experience in the fashion business. We list the latest and the hottest on our website, you could find the popular fashion goods from.

1.The latest updates – We update new trendy products to our list every day, these products are the representatives of the latest fashion trend.

2.Recommended Products – We specially select the most popular products on our website and list them under this section for you. So you will not spend a lot of time to find them.

3.Banners – The banners on the website are the easiest way to find hot products, we gathered different products into several series, therefore our customers could choose what they want in a vast number of selections.

4. Shop by collection – We have established a series of hot search product series. You can find the products you want based on these series.

shop by collection
shop by collection

If you see your favorite products from our Facebook page, youtube channel, Instagram and other social media, how to quickly search for them?

1. Product id. Each product of Nihaojewelry has a specific ID. If you can’t get a direct link to a product from other platforms (usually we will share the product link), you may find the corresponding product through ID search. For example:

If you see our product picture on INS but don’t know how to get its link directly. Find its ID and copy it into Nihaojewelry’s search box.

jewelry pic from INS
jewelry pic from INS
search product by its id
search product by its id

Note: If you cannot find the product, it means that the product is no longer available.

2. Product pictures. We have recently launched a new feature to search for pictures with pictures. Save the product picture you want to buy on your phone or computer, and then upload it in the search box. You will get the same or similar products soon, if we have.

search product by picture
search product by picture

Below are similar products you might find:

similar product
similar product

Affiliate Program

Nihaojewelry now releases a new project, which called affiliate program. You can earn money easily through join this project. Click Make Money Online — Join the Affiliate Program of Nihaojewelry, you can know the detailed information.


We hope this article could solve your problems when you are using Nihaojewelry.com. If you have any other questions about our website and services, please let us know.

FAQ About Nihaojewelry

  • Where is Nihaojewelry?

Located in Hangzhou Zhejiang Province China, Nihaojewelry has rich experience in fashion jewelry.

  • How About the Material of Our Products? Whether Do Harm to One’s Health or Not?

We promise that our products do not contain any harmful substances, and the materials are environmentally friendly and durable. So you don’t have to worry about any problems with the product materials.

  • Can Nihaojewelry Offer Customized Products? Is It a Wholesale Price?

Of course, Nihaojewelry offer customized products, and all products’ price is a wholesale price.

  • How Ahout the Shipping Cost?

We have provided sevearl tips about saving shipping cost, and the detailed information about shipping cost also shown in here.

Nihaojewelry
Nihaojewelry

50 Comments

  • Naomi

    Good day,My name is Naomi,Am launching a dropshipping online store by the end of this month. I will love to know if you offer services for dropshipping.
    Thank you.

    • jessica

      jessica

      Por supuesto, puede ir a nuestro sitio web para comprar por su cuenta:https://www.nihaojewelry.com/ Si tiene alguna pregunta, comuníquese con nuestro servicio al cliente y ellos harán todo lo posible para resolver todos sus problemas. O contáctame, esta es mi cuenta de WhatsApp:+8615384011248

  • IVEETH

    hola me interesa comprar al por mayor, puedo adquirir sus productos y reetiquetarlos con mi marca?

  • Anuoluwapo Halimat

    i need a more affordable shipping method,because i want to buy in bulk. thank you.

    • jessica

      jessica

      thanks for your trust.

      Dear, here’s my whatsapp account:+8615384011248, we can talk in detail through it.

  • Beatriz

    Hola soy de México usualmente cuando importamos productos aduana nos cobra un monto adicional por ciertos productos para que nos los entregue me gustaría saber si es el este es el caso con sus productos. otra cosita me podrían guiar con las formas de pago por favor porque la verdad es que no entiendo muy bien como funciona, yo pagaría en oxxo pero creo que debo de tener una cuenta en oxxo no o como??

    • jessica

      jessica

      Hola, Le doy la información de contacto de nuestro vendedor, ella resolverá sus problemas.
      Whatsapp: +8617107766009

  • janeth

    hola! realice un pedido, pero tiene 8 días que aparece que se encuentra en el centro de distribución local en china, quisiera saber cuanto tiempo mas estará ahí detenido? y el motivo

    • jessica

      jessica

      Hola, esta es la información de contacto de nuestro vendedor: +8617107766009 (whatsapp). Si tiene alguna pregunta, comuníquese con ella.

    • jessica

      jessica

      hello,this is our salesman contact information:+8617107766009 (whatsapp). She will solve your problems.

  • rubi araceli colli villarino

    espero recibir los turbantes que pedi…….. o me reembolsan mi dinero mi pedido fue des el 09 de julio

    • jessica

      jessica

      Hola, Le doy la información de contacto de nuestro vendedor, ella resolverá sus problemas.
      Whatsapp: +8617107766009

  • yadira reyes

    hola mi nombre es yadira reyes, estoy empezando mi boutique en los estados unidos me gustaria saber mas sobre la aduana porque no entiendo muy bien, mi pregunta es tengo que pagar mas para que me lo entregen o como funciona ?? gracias de ante mano

    • jessica

      jessica

      Hola, Le doy la información de contacto de nuestro vendedor, ella resolverá sus problemas.
      Whatsapp: +8617107766009

    • jessica

      jessica

      Hello, Ashley! sorry for the late reply, a seller’s permit is not needed. you could view our website: nihaojewelry and seek products you like or your customers like, then add them to your e-cart and add your address and pay for them. what you need to do next? Receive the package, unbox it, and sell to your customer on your channel.

    • jessica

      jessica

      Hola, Le doy la información de contacto de nuestro vendedor, ella resolverá sus problemas.
      Whatsapp: +8617107766009

    • jessica

      jessica

      Hello, April! Nice days! So glad to have you here! And there is no minimum order quantity required for every order. Enjoy your shopping here http://www.nihaojewelry.com, and the customer service agent is for you with your every doubt.

  • marisela perez

    hola buena tarde.
    realice un pedido el 9 de octubre ya esta pagado , pero no puedo ni rastrear mi pedido, se supone que el flete que cobran es para que llegue seguro y mas rápido, ósea cuanto tiempo mas es la espera

    • jessica

      jessica

      hola Marisela, buenos dias! ¡Gracias por su confianza y sus pedidos! Debido a que cada vez hay más compradores de todo el mundo, realmente necesitamos procesar los pedidos antes del envío, pero estoy seguro de que hemos buscado los detalles del pedido que muestran “confirmado”, “por verificar” o “agotado”, verifique los detalles de su pedido. De lo contrario, comuníquese con nuestro personal de servicio en línea por Whatsapp: +8617107766009

    • jessica

      jessica

      Hola, Melissa. Lamento que tu pedido no haya llegado a la velocidad que esperabas. Para condiciones específicas, puedes verificar los detalles del progreso del pedido o preguntar a tu servicio de atención al cliente dedicado. Nuestro tiempo de entrega incluye el tiempo de preparación y el tiempo de envío. Lo siento, el número de pedidos en todo el mundo está aumentando y nuestros empleados están trabajando horas extras para manejar cada pedido. O también puede consultar con nuestro personal en whatsapp: +8617107766009

  • Montserrat

    Hola, soy de México y a penas realizaré mi primera compra y me causa un poco de desconfianza el hecho de que tenga que pagar extra por aduanas ya que no en todos los casos sucede esto

    • jessica

      jessica

      Hola,Montserrat. puedes consultar a nuestros compañeros del departamento de ventas sobre temas aduaneros, puedes encontrarlos en la página de inicio de nuestro sitio web oficial o encontrarlos en whatsapp:+8617107766009

      • jessica

        jessica

        Hola, si tiene alguna pregunta sobre el tiempo de entrega del pedido, puede preguntarle a nuestro personal oficial de servicio al cliente sobre dichas preguntas.

  • Mary Scott

    Hello there! You have a lovely site. Do you dropship? That is, may I place orders from my customers and then you bill me? Can I access your product catalogue for jewelry online (transfer it to my website). Any help is greatly appreciated. Thank you

    • jessica

      jessica

      Sí, enviamos a Perú. Por favor contáctenos por whatsapp para más información: +86159 5810 5548

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