How to use Nihaojewelry.com – The Complete Guide

Nihaojewelry is one of the most experienced jewelry wholesale company in China, we are pround of our products and services. Our customers could add everything they want into their cart and place orders with ease.

To help new customers to get familiar with our website, we wrote this guide which contains the registration procedure, the shopping procedure, and the post-order procedures. By reading this post, you will be able to shop easily and freely on our website. Let’s start with registration!

• Guide for Computer users(PC users)
• Guide for Mobile users
• Nihaojewelry Application(App)
• Member System.
• How to Find the Trendy Stuff?
• Looking for specific products/similar products
• Affiliate Program
• FAQ About Nihaojewelry

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Guide for Computer users(PC users)

• How to Registrate an Account? ( Get 5$ Coupon )
• My Account.
• Start Shopping.
• Checkout.
• Order Management

1. Registration

If you are new to our website, you could create a new account. Just click the “Join Free” button on our front page or click the “Join Free” on the left-up corner of the page. In addition, once you register successfully, you will get a 5$ coupon.

In the registration page, please enter

• Your first name & last name
  
• Email address (You need to log in with your email once the registration processes are complete, your account information and order information will link to this email)
• Phone number
  
• Password
  
• Re-enter your password

Then click the “Join Free” button to finish your registration.

Or you could log in with your Facebook or Google account. Click the Facebook or Google button on the page.

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2. Account Page

Once you finish registration, you could now log in to your account with the email and password you just set for your account.

In your account page, you could see

• Your account’s level
• Your name &email address
• The account management panel
• Order information
• The customer services contact information

Your member level starts with Alloy, your account level is determined on the total value of your purchases.

To know more about our member policy, Click Here.

We recommend you add an address as your default shipping address at first.

Click “Account Management” on the Account Settings’ block.

In the address management page, click the “+Add Address” button as shown below.

Please input every required field on the page, you can set this address as default shipping and billing address for all your orders.

Then you could click the submit button and save this address to your account.

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3.Shopping

From now on, you can start your shopping on our website!

On our homepage, you will see the banner which shows recent deals & special offers and hot selling items of the season, just click it to know more.

On the top and left side of the page, there are categories of our products, put your mouse on it and a list of subcategories under this main category will pop up.

You could use this to locate your target products more precisely, or you could check our hottest items of this type of product by clicking the small banner in the subcategories’ window.

On the product page, you can see products under a specific category that you have chosen.

The left side of the page is filters that allow you to find products with specific properties, use these filters to find what you want.

You could sort search results by clicking the “Price”, “New”, “Best Sellers” and “Most Viewed” buttons on the top of the results’ window. These will sort your search results in a specific order.

Please Note, every product on our website has its unique “Item No.” which is the combination of letters and numbers at the end of the product’s name.

When you find something that you are interested in, you could click the picture or the name of the item to get into the detail page of this product.

On this page, you could check more product details in the detail section, the shipping payment section contains the information about our shipping and payment policy, you could have a look at it.

In the section right to the main product pictures, there is a list of all types of this product, you could click the “+” button or enter the number of the quantity you wish to buy in the box. The total price will show below the section, if you are sure about that, click “Add to Cart”.

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4.Checkout

Click the Cart icon on the top of the website, and you could access the cart page, on this page, you could double check items in your cart.

• Double check items in your cart.
• Apply coupons or use your account credits
• Estimate your shipping cost and delivery time

If you have no problems with items in your cart, you can now click “Proceed to Checkout” to start the payment process.

On this page, you need to select an address for your order to ship to. There are two blocks you should take care of.

1.Invoice Value – This is the value of the invoice to be checked by the destination country’s costume.

We recommend you select the last option “By our experience, 10% ~ 30% of real value”.

2. If some items in your order are out of stock, what do you prefer?

In this section, we provide several options for our customers if the item in their orders is out of stock. The first option will allow us to send the in-stock items in your order and refund the out-stock ones to your account credit. You could use your account credits in your next order.

Or you could contact us about the stock details of your order, we will hold your order until you make your decision on this case.

Then double check the block 5 to ensure the total value of your order(including shipping fees).

Click ” PLACE ORDER NOW ” to process your payment procedure.

On the payment page, you need to select on the payment method for your order, before you click the ” PAY NOW ” Button, final check your shipping address and the value of your bill.

If everything is ok, click ” PAY NOW ” and you will be guided to the payment page of the method you select.

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5.Order Management

After you finish the checkout process. You can see your order on your account page. Click into your order details, we’d like you to check the product status of your order.

Items in your order have 3 statuses when we process the order.

1.Processing – This means our warehouse is processing your order. Your items’ status will change to Confirmed or Out of Stock due to their availability.

2.Confirm – in-stock items in your order will change their status to confirmed and available to be shipped out.

3.Out of stock – Out-Stock items will not be dispatched due to their availability, we will refund you the total value of out-stock items to your account credits and you could use your credits in your next order.

Once we give your order to delivery services, you will see a tracking number of your order, you can check your orders’ delivery information through the delivery services’ official site with the tracking number.

If you’d like to buy more items in your orders in the future, please click the reorder button and all items in this order will be added to your cart.

How to quickly view the logistics information of an order on Nihaojewelry?

You will find two entrances to find order logistics information quickly and easily on the website.

Enter your email address (Email address or your Cndirect Email address.) and order number to check.

Get more details on How do I track my order on Nihaojewelry?

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How to Submit Reviews of Your Order?

When you finish an order on Nihaojewelry, you can submit your reviews. After doing that, you can get $8 no threshold coupon.

Login to your account and enter into ” My Order “.

Click your orders, and the status of your order must be ” complete “, otherwise you can’t write reviews. Then you will see ” Review “.

Next, you can write your reviews. You can rate quality, price, value of our products, and you also can upload products’ pictures. Then write your ideas and suggestions about products.

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Guide for Mobile users

• How to Registrate an Account? ( Get 5$ Coupon )
• Account Page
• Start Shopping.
• Checkout.
• Order Management

1.Registration

If you visit our website for the first time, you will find the “Free Join” button at the top of the logo, or click the “Account” at the bottom. They will direct you to the registration or landing page.

The registration process is simple. Enter the following

• Your first and last name
• Email address (after the registration process is completed, you need to log in with an email, your account information and order information will be linked to this email)
• Phone number
• Password
• Re-enter the password
• Your interests (help us better understand the products you want to buy)

Then pass the Google man-machine verification, and click the “Free Join” button to complete the registration. The Facebook account login on the page is also optional, if necessary.

2. Account page

On your account page, you will see

• Your name and email address
• Account management panel
• Order information
• Customer service contact information

We recommend that you first add an address as the default shipping address.
Click the address icon in the account center and then click “Add address”.

Please enter each required field on the page, and you can set this address as the default shipping address and billing address for all orders.
Then, click the submit button and save this address in your account.

3. Shopping

On our homepage, you will see banners, recent new, specials, hot-selling items, products shipped within 48 hours, and some popular categories. Just click to learn more.

The homepage is rich in content, with the latest products, product collections, and some recommended products in popular categories. Swipe to the left and you will see more products in each section.

The product category is hidden on the left side of the page. Click on a category, and a list of subcategories under the main category will pop up.

At the top of the category page, there are some sorting options and filters to help you filter products. You can sort the search results by clicking the “New”, “Bestseller”, “Most Viewed” and “Top reviewed” buttons at the top of the results window. These will sort the search results in a specific order.

Filters better help you find the products you want by filtering items such as price, material, and style.

When you find the product you are interested in, click on the product name to enter the product details page.

On this page, you can view more product details in the details section, including more product pictures and product information. The price of the product varies according to the quantity ordered. The unit price will vary according to your actual order quantity. The “Shipping Payments” section contains information about our shipping and payment policies.

Some observant customers may find that the page entered by clicking on the product image is slightly different. This is designed to facilitate your additional purchases, so it does not contain review information, detailed delivery information, and related product recommendations.

Click the “+” button or enter the number of the quantity you want to purchase in the box, and then click “Add to Cart”. You will get the total price of the product from the shopping cart.

4. Checkout

You can visit the shopping cart page by clicking the shopping cart icon at the top of the website.
On this page, you can check the items in the shopping cart again.

• Carefully check the items in the shopping cart.
• Apply coupons or use your account points
• Estimate your shipping cost and delivery time

If there is no problem with the order, click on checkout to proceed to the next step.

On this page, carefully check the address information and pay attention to the invoice and out-of-stock content. We will ship to the default address. If your address changes, you can add a new address in the drop-down option.

Note the following information:

1. Invoice value – this is the invoice value to be checked by the customs in the destination country. We recommend that you choose the last option “According to our experience, 10%~30% of the true value”.

2. If some items in your order are out of stock, what do you want?

In this section, if a customer’s order is out of stock, we will provide them with several options.

The first option will enable us to send the items in stock in your order and return the out of stock items to your account credit. You can use your account credit in the next order. Or you can contact us about the inventory details of your order, and we will keep your order until you make a decision on this case.

Then carefully check the total amount of the order (including shipping) to ensure that the order is correct. Click “Place Order Now” to process your payment process. On the payment page, you need to select the payment method of the order, then click the “Pay Now” button, and finally check your delivery address and bill value.

If everything is ok, click “Pay Now” and the system will direct you to the payment page of the selected method.

5. Order management

After completing the checkout process. You will see your order on the account page.

Click to enter “order details”, where you are able to check the product status of your order.

The items in your order have three states.

• 1. To be checked – This means that our warehouse is processing your order. Due to the status of the items, their status will be changed to “Confirmed” or “Out of Stock”.
• 2. Confirmation – the status of the inventory items in your order will be changed to confirmed and shipped soon.
• 3. Out of stock – out of stock items will not be sent due to availability. We will return the total value of the out of stock to your account credits, so you can use your credits in the next order.

Once we have prepared your order and shipped it to you, you will see the tracking number of the order. You can use the tracking number to view the delivery information of the order through the official website of the delivery service. (Or you can log on to the Nihaojewelry website on your computer. We provide you with an entry to quickly check order shipping information.)

If you want to quickly purchase the products that have already been ordered, please click the reorder button. All the items in this order will be added to your shopping cart.

Submit a comment to an order

After completing the order of Nihaojewelry, you can submit a review. Click the “View Order” order, then you will see “write comments”. Note that your order status must be “shipped”, otherwise you will not be able to write a review.

You can evaluate the quality, price, and value of our products, and you can also upload physical pictures of the products you receive. Then write down your thoughts and suggestions on the product. Each of your evaluations will help other customers.

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Application

The Nihaojewelry app has been launched. If you are interested in our products and want to browse our products faster, welcome to download.

For web page: Move the mouse to the App icon to find the download QR code.

For Mobile webpage: Click the App icon to download directly.

Member System

We built a member system for our customers to have discounts for their orders.
Currently, we have 7 member levels.

Below are the requirements and discount rate of each level.

For vast orders, we have special discounts based on orders’ total value, these discounts could not stack with member level’s discount. Below are the details of this offer.

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Find the Trendy Stuff

You may get confused about what are the popular fashion goods for this season/ year. We have years of experience in the fashion business. We list the latest and the hottest on our website, you could find the popular fashion goods from.

1.The latest updates – We update new trendy products to our list every day, these products are the representatives of the latest fashion trend.

2.Recommended Products – We specially select the most popular products on our website and list them under this section for you. So you will not spend a lot of time to find them.

3.Banners – The banners on the website are the easiest way to find hot products, we gathered different products into several series, therefore our customers could choose what they want in a vast number of selections.

4. Shop by collection – We have established a series of hot search product series. You can find the products you want based on these series.

Looking for specific products/similar products

If you see your favorite products from our Facebook page, youtube channel, Instagram and other social media, how to quickly search for them?

1. Product id. Each product of Nihaojewelry has a specific ID. If you can’t get a direct link to a product from other platforms (usually we will share the product link), you may find the corresponding product through ID search. For example:

If you see our product picture on INS but don’t know how to get its link directly. Find its ID and copy it into Nihaojewelry’s search box.

Note: If you cannot find the product, it means that the product is no longer available.

2. Product pictures. We have recently launched a new feature to search for pictures with pictures. Save the product picture you want to buy on your phone or computer, and then upload it in the search box. You will get the same or similar products soon, if we have.

Below are similar products you might find:

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Affiliate Program

Nihaojewelry now releases a new project, which called affiliate program. You can earn money easily through join this project. Click Make Money Online — Join the Affiliate Program of Nihaojewelry, you can know the detailed information.

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We hope this article could solve your problems when you are using Nihaojewelry.com. If you have any other questions about our website and services, please let us know.

FAQ About Nihaojewelry

• Where is Nihaojewelry?

Located in Hangzhou Zhejiang Province China, Nihaojewelry has rich experience in fashion jewelry. Our warehouse is in Yiwu, Zhejiang Province China. And we also have a showroom in Mexico.(Izazaga 89 loca 265, col. centro, del. cuahtemoc, c.p. 06080 CDMX )

• How About the Material of Our Products? Whether Do Harm to One’s Health or Not?

We promise that our products do not contain any harmful substances, and the materials are environmentally friendly and durable. So you don’t have to worry about any problems with the product materials.

• Can Nihaojewelry Offer Customized Products/Custom Jewelry? Is It a Wholesale Price?

Of course, Nihaojewelry offers customized products, and all products’ price is a wholesale price.

If you want to wholesale custom jewelry from Nihao, fill out this form, upload a jewelry design, and contact our customer service. They will be at your service.

• How About the Shipping Cost?

We have provided several tips about saving on shipping costs, and detailed information about the shipping cost is also shown here.

• How to Track My Order on Nihaojewelry?

You can directly query the real-time information of your order tracking on our website. Read this article to get more information.

For more answers, go to our help center or ask our customer support!